- Which payment methods are available?
We accept a variety of payment methods to accommodate our customers across Europe and the United States. You may complete your purchase using Visa, Mastercard, and American Express. Additionally, we support digital wallet options, including those enabled via modern mobile payment services. - What are the shipping timelines?
Our orders are handled in collaboration with international carriers, including DHL, FedEx, and UPS. The standard duration for delivery is 5 to 10 working days. To keep you informed, automated email notifications containing tracking updates are sent to the address provided during checkout as your order reaches key milestones, such as dispatch, arrival at logistics hubs, and local delivery. - What happens if my order is delayed?
If your order does not arrive within the expected timeframe, we will initiate an inquiry with the relevant carrier. Based on the findings of our investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment. - What is your return policy?
In accordance with applicable consumer protection regulations in Europe and the United States, customers possess a right of withdrawal, allowing you to return items within 14 days of receipt without providing a reason. - How do I handle damaged or defective items?
Should you receive an item that is damaged or contains a defect, please contact our customer support team via email. To assist us in processing your request, please provide photographic evidence of the item. Upon verification, we will offer a refund or a replacement. In such cases, you are not required to return the damaged item.
Contact Information
Should you require further assistance, please reach out to our team:
Business Name: monotonescreens
Address: Werner-von-Siemens-Straße 1, 80333 Munich, Germany
Email: solid@monotonescreens.com
Phone: +49 89 3803-5491