- General Overview
At monotonescreens, we are committed to providing a transparent experience for our customers across Europe and the United States. This policy outlines the procedures for refunds and returns, in accordance with applicable consumer protection regulations. - Shipping and Delivery Inquiries
We coordinate with international carriers, including DHL, FedEx, and UPS, to facilitate delivery. The standard shipping duration is 5 to 10 working days. We provide automated email notifications to the address provided during checkout at key logistics milestones, including dispatch, arrival at logistics hubs, and local delivery. If an order exceeds the standard shipping timeframe, we will initiate an investigation with the carrier. Based on the findings of such investigation, we will determine the appropriate resolution, which may include a full refund or a replacement. - Right of Withdrawal
In accordance with consumer protection directives in our target markets, customers possess a right of withdrawal, allowing you to return items within 14 days of receipt without providing a reason. - Damaged or Defective Items
If you receive an item that is damaged or contains a defect, please contact our customer support team via email. To process your request, we require photographic evidence of the condition of the item. Upon verification, we will offer a refund or a replacement. In such instances, customers are not required to return the damaged item; photographic evidence is sufficient to initiate the resolution process. - Return Procedure
For returns made under the Right of Withdrawal, please send the items to our registered facility:
monotonescreens
Address: Werner-von-Siemens-Straße 1, 80333 Munich, Germany - Payment Methods and Refunds
We support various payment methods, including Visa, Mastercard, and American Express, as well as mobile payment options such as Apple Pay, Google Pay, and other electronic wallets. When a refund is approved, it will be processed through the original payment method used during the initial transaction. - Contact Information
If you require further assistance regarding your order or our refund procedures, please contact our support team:
Business Name: monotonescreens
Address: Werner-von-Siemens-Straße 1, 80333 Munich, Germany
Email: solid@monotonescreens.com
Phone: +49 89 3803-5491