- General Shipping Information
All orders are dispatched from our registered facility located at Werner-von-Siemens-Straße 1, 80333 Munich, Germany. We utilize professional logistics services, including DHL, FedEx, and UPS, to facilitate the delivery of your orders across Europe and the United States. - Delivery Timeline
Our standard shipping duration is approximately 5 to 10 working days. This timeframe serves as an estimate for standard conditions and may vary depending on logistical factors. - Tracking and Notifications
To maintain transparency, we provide automated email updates to the address registered during checkout. You will receive notifications at key stages of the logistics process, including:
Order dispatch.
Arrival at logistics hubs.
Local delivery progress. - Order Delays and Resolution
Should an order exceed the standard delivery timeline, we will conduct an inquiry with the respective carrier to locate the shipment. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a replacement shipment or a refund of the transaction amount. - Operational Oversight
We maintain active coordination with our logistics partners to ensure that items are processed according to our operational procedures. We strive to provide accurate delivery updates and appreciate your cooperation throughout the logistics process. - Contact Information
If you have questions regarding the status of your shipment, please contact our team:
Business Name: monotonescreens
Address: Werner-von-Siemens-Straße 1, 80333 Munich, Germany
Email: solid@monotonescreens.com
Phone: +49 89 3803-5491