TERMS OF SERVICE

1. General Overview
   These Terms of Service govern your use of the monotonescreens website and the purchase of items from us. By placing an order, you agree to be bound by these terms, which are drafted in accordance with the laws of Germany, the European Union, and the United States.
2. Order Processing and Logistics
   Shipping Partners: We coordinate with international carriers, including DHL, FedEx, and UPS, to facilitate the delivery of your items.
   Delivery Timeline: Our standard shipping duration is approximately 5 to 10 working days.
   Tracking: To keep you informed, automated email notifications containing tracking information are sent to the address provided during checkout. These notifications provide updates as your order progresses through key logistics milestones.
   Shipment Delays: If an order does not arrive within the expected timeframe, we will initiate an inquiry with the carrier. Based on the findings of such investigation, we will determine the appropriate resolution, which may include a replacement or a refund.
3. Risk of Loss and Title
   In accordance with applicable European consumer protection directives, the risk of loss or damage to the items remains with monotonescreens until the items are physically received by the consumer. Upon the consumer taking physical possession of the items, the risk of loss transfers to the consumer.
4. Returns and Withdrawal Rights
   Right of Withdrawal: Consumers located in our target markets have the right to withdraw from their purchase within 14 days of receiving their items, without providing a specific reason.
   Defective or Damaged Items: Should you receive an item that is defective or damaged, please contact our customer support team via email. To facilitate a resolution, we require photographic evidence of the issue. Upon verification, we will proceed with a refund or a replacement. In such instances, customers are not required to return the damaged item.
5. Limitation of Liability
   Our liability is limited to the extent permitted by applicable law. We strive for accuracy in all operations; however, we do not provide absolute assertions regarding continuous availability or error-free service. Our obligations are strictly governed by the statutory rights provided to consumers under the laws of Germany, the EU, and the relevant jurisdictions in the United States.
6. Contact Information
   For any inquiries regarding these terms or your orders, please contact us:
   Business Name: monotonescreens
   Address: Werner-von-Siemens-Straße 1, 80333 Munich, Germany
   Email: solid@monotonescreens.com
   Phone: +49 89 3803-5491